Self-Service with Ticket System

A self-service portal is the part of a digital workplace where employees handle recurring requests themselves. Applications and reports are submitted via forms, orders are placed in the internal shop and personal documents are retrieved from the eBox. Every request becomes a traceable ticket for the responsible team.

Because everything is accessible in the browser and in the KenCube app, the portal is also used by employees in production, logistics, retail or field service, with no company PC, VPN or company email address required. Each person only has access to the services that have been enabled for them.

Typical examples include sick notes, vacation requests, damage reports, IT requests and the company suggestion scheme. A separate ticket channel with suitable form fields is set up for each type of request. Submitted forms automatically arrive as tickets with the responsible team.

Because channels can be set up freely, the list of use cases is not limited to a fixed catalog. New use cases can be added as needed.

Tickets are submitted via a form, as a quick ticket or with shortcut buttons on the dashboard, for example for sick notes. No separate access to the ticket system is needed. Employees can check the status at any time under “My tickets”.

Each ticket has a status, an owner and a deadline, and follow-up questions and replies stay with the ticket instead of in an email inbox. The team works in the ticket dashboard as a board or table and can export a channel's tickets as an Excel file for analysis.

The internal shop provides a catalog with sizes and variants, for example for workwear, office supplies or promotional items. Employees add items to their cart and track their order by its status.

Budgets and approvals determine who may order what and how much. Fulfillment varies depending on the product and supplier. For meals from the cafeteria or a caterer, there is also meal ordering with a menu and an order deadline.

Yes. Payslips, certificates or contracts are delivered to the personal eBox, and they are assigned automatically via the employee number. Only the authorized recipient can open the document, and not even the administration can see it there. If desired, a PIN additionally protects access.

The data is hosted in compliance with the GDPR in ISO 27001 certified data centers in the EU. Because the eBox is also available in the KenCube app, delivery reaches employees without a company email address as well.

No, Self-Service with Ticket System is an add-on module of the KenCube Suite. The module can be added at any time and is integrated immediately, with the same users, permissions and data as the core modules Communication & Knowledge Hub, Share Office Documents and Organization Map.