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KenCube Suite

Service Level Agreement (SLA)

The Service Level Agreement defines what is included in the ongoing operation of KenCube: personal support, maintenance, updates and secure operation in the EU. The SLA is part of every license and included in the ongoing license costs.

KenCube is an owner-managed software company with more than 25 years of experience. From rollout to everyday use, you have personal contacts and short communication paths.

Illustration: KenCube SLA with icons for support, updates and monitoring

Personal Support

Personal and direct

  • Personal contacts
  • Support via email and support ticket
  • Callback service when needed
  • Short response times
  • Tips on structure and editorial work

Update Service

Always up to date

  • Security and feature updates
  • Installation at the push of a button or automatically
  • Store updates for iOS and Android
  • Maintenance of the AI features with AI Companion
  • Error analysis and fixes

Operations & Security

Operated securely in the EU

  • ISO 27001 certified data centers in the EU
  • GDPR-compliant operation
  • Server, app and application maintenance
  • Daily encrypted backups
  • Monitoring and intrusion detection
Reliable help and support
Reliable help and support

Support & Assistance

Personal help, expandable as needed

Personal support is included in the SLA of every license. Requests come in by email or via the support ticket, and the responsible contact calls back when needed. If you want more guidance, you can also book workshops, training sessions or regular jour fixe meetings via video call.

  • Support via email and support ticket
  • Callback for personal coordination
  • Optional: workshops, training sessions and jour fixe meetings

See also: Basic-Setup incl. Onboarding

Reliable help and support
Reliable help and support

Long-standing expertise

Intranet know-how from more than 25 years

KenCube has supported intranet projects for more than 25 years, from concept to ongoing operation. This knowledge flows into our support, for example for questions about structure, permissions or editorial work. On request, KenCube also provides long-term guidance with concept workshops, training sessions or jour fixe meetings.

  • Experience from more than 25 years of intranet projects
  • Owner-managed, with short communication paths
  • Workshops and training as needed
Benefit from over 25 years of intranet expertise
Benefit from over 25 years of intranet expertise

Explore KenCube

We would be happy to present our KenCube Suite to you in a no-obligation online demo.
If you are interested, we can also provide you with access to a free trial version.

Start Free Trial