AI Chat & Tasks

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FIND KNOWLEDGE | AI CHAT & TASKS

AI Chat is the central tool of the AI Companion. Questions about company knowledge and content are asked in plain language and answered with sources. On request, AI Chat also completes tasks, always with the permissions of the person using it.

Questions and answers with sources

• Answers from posts, documents including attachments, people, events and tickets
• Every statement with a numbered, clickable source
• Only content the person is allowed to see anyway
• Follow-up questions in the same conversation
• A note when the evidence is weak instead of a guessed answer
• "What's new?" as an overview of posts, events, new colleagues and open tasks

In practice: A shift supervisor asks by when she has to hand in a sick note. AI Chat finds the rule in the work instruction, even though it talks about a doctor's certificate, and links the passage as the source.

Everyday use

• Floating chat window on every page and a dedicated view in search
• Reference to the open page, such as "Summarize this post"
• Ask questions by microphone, the recording is not stored
• In the browser and in the KenCube‑App
• Reopen, pin or delete earlier conversations

In practice: A technician opens a long maintenance manual in the app and has the steps for changing the filter summarized. He asks the question by voice because he is wearing gloves.

Getting tasks done

• Create or edit posts and tickets
• Write comments, give read receipts, add reactions
• Register for or cancel events, create simple events
• Send chat messages to colleagues
• Confirmation card before every write action
• Actions via KenCube's Model Context Protocol (MCP)

In practice: An employee writes: "Create a ticket in the IT channel, printer on the 2nd floor is broken." AI Chat shows the channel, title and description for review. The ticket is only created after she confirms.

AI providers and settings

• KenCube's own AI on dedicated hardware in the EU
• Alternatively Mistral, Anthropic, OpenAI or Perplexity with your own API‑key
• Connect your own AI server
• Enable for everyone or specific groups, can be fully deactivated if required
• General knowledge and web search can be enabled optionally
• Pseudonymized log of requests, with feedback on answer quality

In practice: A company starts with KenCube's own AI in the EU and first enables AI Chat for the HR department. In the pseudonymized log, administrators see which questions lack content and add it.

Required modules

AI Chat is part of the add-on module AI Companion. Answers from tickets and creating tickets also require the add-on module Self-Service with Ticket System. All add-on modules can be added at any time and rolled out step by step.

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